Frequently Asked Questions
Everything you need to know about your AYANEO handheld console.
What is the typical shipping time for international orders?
International orders generally ship via DHL or FedEx and take 7-14 business days to arrive after processing, depending on your region and customs clearance.
Do AYANEO consoles come with a warranty?
Yes, all AYANEO handhelds include a one-year limited manufacturer warranty that covers hardware defects under normal usage conditions.
What is your return policy for electronic devices?
We offer a 7-day return policy for unopened and unused items. If the device has been activated or used, a restocking fee may apply based on the condition of the return.
Are import duties and taxes included in the price?
Prices listed on our store do not include VAT or local import duties. Customers are responsible for paying any applicable customs fees required by their specific country.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I upgrade the SSD or RAM on my AYANEO device?
Most AYANEO models allow for SSD upgrades; however, RAM is typically soldered to the motherboard. We recommend checking the specific technical specifications of your model before attempting any hardware modifications.