Returns & Exchanges
At AYANEO, we want you to be completely satisfied with your high-performance gaming handheld; if you are not happy with your purchase, you can return or exchange your device within 7 days of delivery.
Initiate Return Request
Contact our official support team at service@ayaneo.com with your order number and a detailed explanation for the return to receive an RMA authorization.
Prepare the Package
Securely pack the device in its original retail packaging, including all accessories, cables, and manuals that were included in the initial shipment.
Shipping and Tracking
Ship the package to our designated service center using a trackable shipping method and provide the tracking number to our support team for monitoring.
Inspection and Refund
Once our technicians verify the device condition and functionality, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing